Stabilized ERP Operations and Aligned 15 Department Leaders
Context
I led ERP system maintenance for a team of four while supporting day-to-day operations across Dining Services.
Challenge
System issues and fragmented workflows were slowing down teams and creating avoidable rework.
Actions
I coordinated with a third-party provider, ran weekly technical discussions with developers, and partnered with department heads through monthly training sessions to align process changes with operational priorities.
Outcome
The team resolved 200+ systemic bugs and improved consistency in how users worked in the ERP environment.
Metrics: 200+ bugs resolved; 15 department heads trained monthly.